Refund and cancellation policy

This policy applies to packages bought in the Pixel Prita shop and to work we invoice. Where a written proposal or agreement says something different, it takes precedence. Last updated 23 October 2026.

Before work starts

You can cancel an order before work has started for a full refund of what you paid. Email us with your order number.

After work has started

If you cancel once work has begun, we refund what you paid minus the value of the work already completed, based on the stages listed for the package or in your proposal. Work completed up to that point is yours to keep.

Deposits

Booking deposits secure a start date and cover discovery and planning. They are refunded in full if you cancel before the agreed start date, and are otherwise set against the work completed.

Monthly plans

You can cancel a care plan or other monthly service at any time. Cancellation takes effect at the end of the current billing month, and that month is not refunded.

If something isn’t right

If something we deliver doesn’t match the package description, tell us within 14 days of delivery and we’ll put it right at no extra cost.

How refunds are paid

Approved refunds are paid to the original payment method. Refunds of online payments are processed through Razorpay and usually reach your account within 5–7 working days of approval, depending on your bank.

Contact

Email ask@pixelprita.com with your order number.